Due to the nature of our products, we do not accept returns or offer refunds on food items once they have been shipped.
Because Chwee Sweet and Spicy Chamoy Gummies are perishable goods, we cannot restock or resell returned products. This policy helps us maintain the highest standards of food safety and quality for all our customers.
That said, your experience matters to us.
Issues With Your Order
If you experience any of the following issues with your order, please contact us:
- Incorrect items received
- Damaged packaging
- Product quality concerns
- Off taste or suspected batch issues
Please email us at chweecandy0511@yahoo.com within 7 days of receiving your order.
To help our team review your concern quickly, please include:
- Your order number
- Photos of the product and any damage, if applicable
- A brief description of the issue
If a product is determined to have a quality or batch issue, we will gladly send a replacement at no additional cost.
We stand behind our products. If something is not right, we will make it right.